You want to get started using the services available through the Well onTarget® and we want to ensure that you have an understanding of how you access these services. 

As we make your personal and health care information more accessible and easier for you to use, we must have appropriate Terms of Use that serve to protect the privacy and integrity of your information.

Please read these Terms of Use in their entirety, since they constitute a binding agreement between you, us and our licensors. Each paragraph provision contained in these Terms of Use is vitally important and requires your agreement and compliance as health care is a highly regulated industry.

Be sure to read each of the following sections using the following quick links listed below.


Health Care Service Corporation, a Mutual Legal Reserve Company (“HCSC”), operates health insurance Plans in Illinois, Montana, New Mexico, Oklahoma and Texas. HCSC is committed to your health and wellness. In that spirit, HCSC has engaged Onlife® Health to provide you access to a wide variety of health and wellness information, services and products through the secure Well onTarget portal. Some examples of what you will find on this website include:

  • An online Health Assessment which includes a short questionnaire to help you set goals and take action to improve your health.
  • Self-directed courses on weight management, nutrition, physical fitness, stress management and tobacco cessation, etc.
  • Health and wellness educational resources and interactive tools.
  • The opportunity to share information through social media websites such as Facebook and Twitter.

While the Well onTarget portal is hosted and monitored by HCSC, OnLife Health is hosted by an independent third party that HCSC does not control, or manage. Therefore, HCSC cannot be responsible for the privacy practices or the content of the OnLife Health site. Your use of the OnLife Health site is subject to your acceptance of the Terms of Use and Privacy Statement found on that site. Be sure to read each of those additional agreements and statements and have a working understanding of those terms.

Your Responsibilities

You agree:

  • Act responsibly and be truthful and accurate when providing information about yourself;
  • Protect your unique identifier and/or password from any unauthorized use;
  • Notify us immediately if you suspect or become aware of any unauthorized use or access to your account or any account-related security breach;

 You agree not to:

  • Create an account for anyone other than yourself unless you are a Legal Guardian, are authorized to do so under a Power of Attorney or have received other appropriate authorization to act on behalf of the member;
  • Provide any false or inaccurate personal information (including a false User Name);
  • Create a User Name that is the name of another person with the intent to impersonate that person or create a User Name that is offensive, vulgar or obscene or otherwise unlawful;
  • Use any device or computer program that interferes or attempts to interfere with the operation of the portal;
  • Take any action that imposes an unreasonable load on the systems supporting the portal;
  • Attempt to disrupt, degrade, impair or violate the integrity or security of the infrastructure of the portal (e.g., hacking, denial of service attacks), including any activity that precedes attempts to breach security such as scanning, probing, or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of our IP space;
  • Remove or obscure the copyright notice or other notices displayed on the content and/or frame HCSC's name or any HCSC content, trademark, logo or trademarks in any meta-tags or other hidden text, or other proprietary information on the portal;
  • Use the portal in a manner that may adversely affect its resources or its availability to others, or that violates any applicable law.

Our Responsibilities

We agree to:

  • Have security measures in place to protect against the loss, misuse, or alteration of information under our control;
  • Continually evaluate new technologies intended to safeguard your information;
  • Grant you a personal, non-transferable, non-exclusive limited license to access this portal and to download and print a single copy of the HCSC content from this website solely for your personal, non-commercial use;
  • Protect your online information according to applicable U.S. local, state and federal laws and our established company policies, standards and practices.

Privacy Statement

Our Privacy Statement  is part of these Terms of Use. The statement describes how we collect and use the data you provide to us, including your rights relative to that data. This statement may need to be revised, so we encourage you to check back from time to time to learn about any updates.

Online Security and Website Links

This website is protected by Transport Layer Security (TLS) technology, the leading security protocol for data transfer on the Internet.

Even though there are many benefits to using this website, as with all electronic communications there are some risks which may include:

  • Failure of hardware, software and/or Internet connections; we are not responsible for failures, distortions, delays, or other problems resulting from equipment configuration, connection, signal power, hardware, software or any equipment used to access the Internet.
  • No guarantee that the confidentiality or security of electronic transmissions via the Internet can be assured due to potentially unsecure computers and links. This could result in your data becoming lost or intercepted during transmission. Please use good judgment before deciding to send information via the Internet.

Third-Party Websites or Resources
Well onTarget contains links to other websites and/or resources hosted by independent third parties. At times, we work with such third parties to create the content on these websites; at other times, a link to these websites is provided solely as a resource or convenience for our users. Since these third-party websites are not hosted or maintained by us, we do not make any guarantees or warranties as to the validity or accuracy of the information posted on these websites, or for any products or services that may be available on these websites. As a result, you agree that HCSC has no liability for any damages you may incur as a result of your use of or the information you receive from or submit to these third-party websites.

The use of these third-party websites may subject the user to separate binding agreements, including terms of use and privacy statements, which can be found on the third-party website if applicable. Be sure to read these additional agreements and statements and have a working understanding of the terms.


Governing Law
These Terms of Use and your access to the HCSC portal are governed exclusively by the laws of the State of Illinois without reference to its rules regarding choice of law.

Limitation of Liability
You agree that you are using this portal at your own risk. HCSC and its licensors have no liability for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use or the information you receive from or submit.
HCSC and its licensors shall have no liability whatsoever for failure of electronic or mechanical equipment or communication, telephone or other connection problems, computer viruses, unauthorized access or interception of data, theft or errors.
In addition, if you request HCSC to send information via email or your mobile device to your registered account, you agree that you are using this service at your own risk. HCSC and its licensors have no liability for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use of this functionality.

Ownership and Copyright Protection
All right, title and interest in the content (including software, text and images) and other intellectual property (including trademarks, service marks and copyrights) are solely and exclusively the property of HCSC or its licensors, and are protected by intellectual property laws. The Well onTarget name and symbols are registered service marks of Health Care Service Corporation, a Mutual Legal Reserve Company. You acknowledge that content available through this portal, including, without limitation, content of third parties is protected by copyright, trademark, patent or other intellectual proprietary rights and laws.

Dispute Resolution
All issues and questions between HCSC, our licensors and you, arising out of, relating to, or in connection with these Terms of Use, their interpretation, application, performance, nonperformance or breach, or any information received or otherwise relied on (collectively, "Dispute" or "Disputes") shall be resolved using alternative dispute resolution mechanisms as set forth in the Mediation/Arbitration Provisions delineated below.

Mediation/Arbitration Provisions

  1. Initial Resolution by Meeting or Mediation of Dispute.

    1. Health Care Service Corporation (HCSC) or Authorized User (the "Notice Party"), as the case may be, shall deliver written notice to the other party (the "Receiving Party"), via certified mail, return receipt requested, of the existence of a Dispute (the "Initial Notice"), as follows:

      If to HCSC:

      Health Care Service Corporation
      Attn: Legal Department
      300 East Randolph Street
      Chicago, IL 60601-5099

      If to Authorized User: At the last known address of record.
    2. The Receiving Party has thirty (30) calendar days following the Notice Party's delivery of such notice to provide a prompt and effective remedy.
    3. If the Receiving Party has failed to provide a prompt and effective remedy within thirty (30) calendar days following delivery of such notice, and HCSC and Authorized User mutually agree that a meeting to attempt to resolve the Dispute would be advantageous, representatives of HCSC and Authorized User shall meet not later than thirty (30) calendar days after delivery of the Initial Notice in order to attempt to resolve the Dispute. Subsequent meetings may be held, upon agreement of the parties.
    4. If such a meeting has not been mutually agreed upon within thirty (30) calendar days of delivery of the Initial Notice, or if the Dispute has not been resolved within thirty (30) calendar days of commencement of any such meetings, the Notice Party shall submit the Dispute (the "Mediation Submission") to mediation by an organization or company specializing in providing neutral, third-party mediators. The mediation process shall be coordinated by the Notice Party with the mediator and shall be subject to the following agreed-upon conditions:
      1. The parties agree to participate in the mediation in good faith;
      2. The parties agree to have present at the mediation one or more individuals with decision-making authority regarding the Dispute;
      3. Either party may, at its option, be represented by counsel;
      4. The mediation shall be conducted in English;
      5. The mediation shall be held at a mutually agreed upon venue location in or near Chicago, IL, within sixty (60) days of the Mediation Submission, unless the parties mutually agree on a later date or an alternate venue location; and
      6. The parties shall each bear their own costs and shall each pay one-half of the venue location fee and the mediator's fees and costs, unless the mediator subsequently determines that one party did not participate in the mediation in good faith, in which case that party shall pay all the venue location fee and mediator's fees and costs.
  2. Binding Arbitration.

    1. Any Dispute or portion thereof that remains unresolved thirty (30) calendar days after a Submission, either HCSC or Authorized User, on Authorized User's own behalf and not as a representative of a purported class, shall submit the Disputes to final and binding arbitration (the "Arbitration Submission") under the commercial rules and regulations of the JAMS/Endispute, subject to the following:
      1. The arbitration shall be conducted by a single arbitrator selected by the parties from a list furnished by the JAMS/Endispute (the "Arbitrator"), provided that in the event of a conflict with the terms of these Mediation/Arbitration Provisions, the terms of these Mediation/Arbitration Provisions shall control. If the parties are unable to agree on such Arbitrator from the list, such Arbitrator shall be appointed by the JAMS/Endispute or in the alternative, each party shall select one arbitrator who, in turn, shall together select the Arbitrator who shall arbitrate the Dispute.
      2. The Arbitrator shall be required to render a written decision resolving all Disputes with the reasons therefore, and designating one party as the "Prevailing Party" within sixty (60) days from the date of the Arbitration Submission.
      3. The costs of arbitration, including the venue location fee, Arbitrator's fee and any reporting or other costs, but excluding lawyers', consultants' and witness fees, shall be borne by the non-Prevailing Party unless the Arbitrator subsequently determines as part of his or her award that such allocation is inequitable under the totality of the circumstances.
      4. The arbitration hearing shall be conducted in English and held at a mutually agreed to venue location in or near Chicago, IL, unless HCSC and Authorized User mutually agree to an alternate location.
      5. Except with respect to any Dispute or portion thereof involving actual or alleged violation of HCSC's or any of HCSC's supplier's intellectual property, the Arbitrator shall have not power to award (A) damages inconsistent with the Terms of Use; or (B) punitive damages or any other damages not measured by the Prevailing Party's actual damages, and the parties expressly waive their right to obtain such damages in arbitration or in any other forum.
      6. Any determination by the Arbitrator with respect to any Dispute shall be final and binding on each party. Judgment upon the award of the Arbitrator may be entered in any court having competent jurisdiction thereof.
    2. Authorized User acknowledges that this Mediation/Arbitration Provisions preclude Authorized User from filing an action at law or in equity and from having any Dispute covered by this agreement resolved by a judge or a jury. Authorized User further acknowledges that these Mediation/Arbitration Provisions preclude Authorized User from participating in a class action or class arbitration filed by any other Authorized User or any other plaintiff claiming to represent Authorized User or Authorized User's interest. Authorized User agrees to opt-out of any class action or class arbitration filed against HCSC that raises claims covered by these Mediation/Arbitration Provisions, including, but not limited to, class actions or class arbitrations that are currently pending.
    3. Notwithstanding the foregoing, each of the parties hereto retains the right to seek judicial assistance to obtain interim measures of protection pending arbitration for alleged or imminent breaches of intellectual property rights, confidentiality restrictions or security obligations. In the event that either party seeks judicial assistance to obtain interim relief, or in the event that any dispute arises relating to arbitration, the sole jurisdiction and venue for such actions shall be the U.S. District Court, District of Illinois in Chicago, IL, or if there is no federal jurisdiction, in the state courts located in Illinois. Each of the parties to this Terms of Use hereby consents to exclusive personal jurisdiction, service of process and venue in the Illinois courts for such interim measures of protection and for disputes relating to arbitration.


Contact Us

If you have questions or concerns about the Terms of Use or Privacy Statement, please contact us at:
Internet Help Desk
Monday-Friday 7 a.m. - 10 p.m. CT
Saturday 7 a.m. - 3:30 p.m. CT