At Health Care Service Corporation (HCSC), we know how important the security and privacy of data is to you. Therefore, please review the following statement which explains what data we collect, how we use the personal information you provide, and how we keep that information secure. "Personal information" refers to data that is unique to you such as name, birth date, address, email address, IP address and telephone number.

Information We Collect and How We Use it

In an effort to provide you with a positive experience, provide health care programs and services that target your needs, and report on your user activity, we may collect electronic data about you. In addition, we may combine this information with other information we may have about you for data analytics and reporting required for HCSC to conduct its business, but only as permitted by law. The tools we use are listed below. Please be aware that none of these tools provide HCSC with the ability to read any data residing on your computer.

Cookies and tags are used to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use "cookies," which are small pieces of information sent by a web server and stored by a member's web browser. Cookies allow the web server to maintain an active "session" with an individual user and track what tools users are accessing.

The following are examples of how we use the information collected from these cookies and tags:

  • Tracking resources and data accessed via the portal
  • Recording general site statistics and activity
  • Troubleshooting website problems
  • Tracking what tools users are accessing on the site

We may combine any of this information with other information that we have about you for data analytics, reporting, and for informing you of our products and services, but only as permitted by law.

In addition, we may use a third-party vendor to determine if you open and use any information that we may share with you via email. Our web and marketing services may also solicit your feedback through online surveys. Responding to these surveys is totally optional.

Data Security and Storage

HCSC adheres to accepted industry security standards that are designed to protect any non-public personal information against accidental or unauthorized use, access or disclosure. All your personal information resides in the United States of America in a secure database behind a firewall where it cannot be accessed without proper authorization. Transport Layer Security (TLS) technology encrypts your personal information as well as your health history if it is transmitted over the Internet. In addition, we periodically conduct simulated intrusion tests and have developed comprehensive disaster recovery plans.

You also have a responsibility in keeping the personal information that is available on Well onTargetSM secure by keeping your account name and password confidential. This will help prevent any potential unauthorized access to your account.

Data Retention and Destruction

HCSC complies with the laws and regulations related to both the length of time that we retain your electronic personal information and its proper destruction.

Changes to this Privacy Statement

HCSC may change this statement from time to time. When updates are made, the date at the bottom of the statement will be updated to reflect that a revision has occurred. We encourage you to occasionally reread this statement to see if we made any changes.

Contact Information

If you have any questions or concerns about this privacy statement, please contact us at:

Internet Help Desk
Monday - Friday 7 a.m. - 10 p.m. CT
Saturday 7 a.m. - 3:30 p.m. CT